Customer journey
Our IVSteps solution allows you to analyse the behavior of your clients and their journey in real time.
Customer journey analysis
Sensors fixed on the ceiling analyse up to 200m2.
This will allow you to :
- Visualize paths and stops with heatmaps ;
- Mesure the audience, the attractiveness rate and the transformation rate of your shops ;
- Understand the journey and the traffic flow direction ;
- To put forward the dysfunctions ( wait times at the cash register, fitting room...) ;
Our IVSteps solution will allow you to :
- Understand purchasing patterns ;
- Find the right place for products ;
- Improve traffic flow and pathways ;
- Position your staff ;
- Test and learn or ABtest ;
Consult your data
Via a dashboard :
- To visualize the performances of your network and compare them.
Via an app :
- To fine-tune the point of sale.
- Thanks to CSV exports to create your reports ;
- Integrate your data directly in your systems thanks to our API.
Our engineers are with you every step of the way.