FAQ
YOUR FREQUENTLY ASKED QUESTIONS
Order
Simply contact our sales department via the contact section or direclty phone the +33 3 74 09 00 74.
As soon as your sensors are installed, you will be provided with logins and passwords to access the smartphone application and dashboard. The data is also accessible as a CSV file and via API. Our project manager will show you the steps to follow according to your needs.
A configuration tool will be made available to you. IVS will make the first setup and will explain to you how to become independant on this matter.
Installation
An IRIS technician will make a pre-visit of your points of sale to define the installation procedure. The teams can intervene anywhere in France and in 32 countries. But if you want to work with your own technicians, we will send you a procedure to follow and we will accompany them remotely.
No objects should obstruct the field of view.
If you install the sensor yourself, IVS will show you the location on a map. Otherwise our installers will take care of everything.
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- A 220V power outlet near the server rack + PoE switch (which can be provided)
- A PoE RJ45 cable for the camera
The sensors are preconfigured and you don’t have to plan anything.
help
Likely causes:
- Your sensor has lost its power supply.
- Your network connection is faulty.
- Your sensor is defective.
In all cases, our remote maintenance system will detect that the box is no longer responding and we will contact you to locate the cause. If necessary, we will send you a technician.
I contact after-sales service as quickly as possible to resolve the incident at 09.88.66.03.04 or I send an email to support@ivsoftware.fr