FAQ
Your frequently asked questions
Still have questions? Your answers may well be here.
Feel free to get in touch so we can look at what you need and arrange a demonstration.
Ordering
Simply get in touch with our sales team through the contact page or by phone on +33 9 88 66 03 04.
As soon as your sensors are installed, you will receive usernames and passwords giving you access to the smartphone app and the dashboard. The data is also available as a CSV file and through an API. Your project manager will talk you through the right approach for your needs.
A configuration tool will be made available to you. IVS carries out the initial settings and shows you how to manage them yourself.
Installation
An IRIS technician carries out a preliminary visit to your stores in order to define the installation procedure. Our teams can work anywhere in France and in 32 countries. If you would rather use your own technicians, we will send you a procedure to follow and support them remotely.
Nothing must obstruct the field of view.
If you install the sensor yourself, IVS will show you where to position it on a floor plan. Otherwise our installers take care of everything.
Connection
You need to provide at least:
- A 220 V power point at the network cabinet, plus a PoE switch (which we can supply)
- A PoE RJ45 cable for the camera
The sensors come preconfigured, so there is nothing for you to arrange.
Support
The likely causes are:
- Your sensor is no longer powered correctly.
- Your network connection is faulty.
- Your sensor is defective.
In every case, our remote monitoring system will detect that the unit has stopped responding and we will contact you to identify the cause. If need be, we will send out a technician.
Contact our support team as soon as possible on +33 9 88 66 03 04, or send an email to support@ivsoftware.fr